DD&P Training - Online CPD Courses

Customer Service & Effective Communication

Course Information
This course will provide you with:
· An introduction to the principles of communication
· An insight in to the different types of communication
· An understanding of the importance of listening
· An understanding on how to respond to the needs of patients
· Useful ways of approaching the following:
   o Communicating with customers when providing an over the counter
          customer service
   o Establishing and responding to over the counter requests for information
          and advice
   o Communicating with patients when providing information about prescribed
          items
   o Communicating effectively with members of your team

When you complete the online assessment satisfactorily you will be awarded with a certificate to show your achievement

Price for course and assessment:                 £59 (+ vat)

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